Privacy Policy

At Geelong Pokies, we are committed to maintaining the trust you have placed in us by providing a safe and private online experience. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information.

What Personal Information May Be Collected

When creating an account with us, you may be required to provide certain personal information, such as:

• Email address
• Username
• Password (hashed for security purposes)
• Name (optional)

We may also collect device-specific information, including:

• Operating system version
• Browser type and version
• Screen resolution

In addition, we use cookies and other tracking technologies to analyze your online behavior. These technologies help us understand how you interact with our platform, allowing us to improve user experience.

Account Registration Information

When creating an account or updating your profile information, we may collect additional details such as:

• Date of birth (to ensure compliance with age restrictions)
• Country and language preferences

We use this information to personalize your experience on our platform, including offering you tailored content recommendations.

Device and Browser Information

Your device's operating system version, browser type, and screen resolution help us optimize the user interface for various devices. This information also enables us to diagnose technical issues more efficiently.

Usage Analytics and Behavioural Data

We use analytics tools to monitor how users interact with our platform, including:

• Time spent on specific pages
• Navigation patterns
• Device-specific usage data

This helps us refine our services and identify areas for improvement.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These tiny text files store information about user preferences and settings, helping you stay logged in between sessions. Some third-party vendors also use tracking technologies on our platform to collect anonymous usage data or provide targeted advertising (for more details see below).

You can manage cookie settings through your browser's privacy features.

Communication Preferences

We respect users' wishes regarding communication frequency and type. When opting-in for marketing communications, you will be able to:

• Unsubscribe from email newsletters
• Change notification preferences in your account settings

Your choice of preferred communication method will affect how often we contact you with promotions or updates about our services.

Data Storage and Retention

We store your personal information on secure servers. This includes data collected during registration, device-specific details, usage analytics, cookies (when enabled), communication preferences, and all other relevant data points mentioned above.

Data retention policies dictate that:

• For minors, we maintain their account with limited permissions until they are at least 18 years old
• Non-active accounts remain stored for up to two months before being deleted

Active user records will be retained as long as your relationship continues with our platform.

Security and Account Protection

We utilize industry-standard technologies (e.g. HTTPS) to encrypt data exchanged between your device and servers. Our security team continuously monitors the integrity of our infrastructure, mitigating risks from potential threats such as hacking or DoS/DDoS attacks.

User account protection measures include:

• Password hashing using salted, strong hashing algorithms
• Secure password reset methods (no email containing sensitive information)
• Temporary account lockout to prevent brute-force guessing attempts

Account Access and Password Protection

To ensure the security of user data, you should:

• Use a unique, complex password that is not easily guessable by others
• Update your password regularly to maintain maximum protection against potential breaches

We will never ask for passwords or other sensitive credentials via email.

User Rights Regarding Personal Data

You have various rights regarding your personal information:

• Correcting inaccuracies in stored data (please contact our support team)
• Updating preferences, including those related to communications and marketing
• Requesting deletion of active account records (subject to minor age restrictions)

For further guidance on handling user information or disputing inaccuracies within any records please refer below for next steps.

Next Steps

To exercise your rights, including:

• Correcting stored data:

  • Log in to your account and verify changes
  • Reach out to our support team

• Deleting active account records (for minors):

• If you are under 18, we may be able to delete or archive certain data.